Operational managers needed real-time access to metrics to effectively manage and optimize scheduling and availability of critical operational resources. They also needed detailed reports that identified potential risks associated with modeling and planning IT infrastructure changes and the supporting data for ongoing root cause analysis. In addition, executives needed key performance indicators to drive decisionmaking.
MITSC preferred that all of these requirements be met with a single, integrated, and cost effective solution. Read more to learn why the Column Technologies team quickly settled on the Jaspersoft Business Intelligence Suite (JBIS) to enable improved IT planning, decision-making, and service support and delivery.