Product Patch Policies

Community Projects

Jaspersoft does not provide hot-fix or customer specific patch releases on community projects.

If a defect is identified in a community project, Jaspersoft Customer Support will log the defect and work with our engineering team to get it addressed in an upcoming release. Scheduling of the defect resolution will be based on the severity and priority of the defect. Defects identified by Jaspersoft customers and logged through Jaspersoft Customer Support will receive priority treatment.

All resolutions for community projects defects are made available to Jaspersoft customers and community members at the same time through the community project release process.

Professional Edition Products

Jaspersoft delivers defect resolutions through a variety of mechanisms, including hot-fixes, patch releases, or an upcoming general release based on issue severity and priority.

If a defect is identified in a professional edition product, Jaspersoft Customer Support will log the defect and work with the engineering team to address it in an upcoming release. Scheduling of the defect resolution will be based on severity and priority. A hot-fix or patch release approach may be followed in cases that are high severity or impact multiple customers. At Jaspersoft’s discretion, hot-fixes may be created to address customer-escalated issues if a workaround is not available.

Hot-fixes or patches will address issues with respect to the most current product release or, in Jaspersoft’s sole discretion, the most recent previous sequential release.