Technical Support Options

Jaspersoft provides annual Subscription options for Commercial customers and Community users. Whether you are trying Jaspersoft for the first time or deploying a mission-critical application, we have a plan that meets your needs and budget.

Similar subscription options are available for OEM / ISV customers wishing to embed Jaspersoft into their own products. Contact us for details and pricing.

  Professional Standard Support Professional Premium Support
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Overview
Open Source Forums    
Support Response Time Standard Enhanced
Commercial License Grant    
OEM/ISV Embedding and Distribution Rights    
Advanced Documentation Included    
Indemnification 1x Annual Subscription Fee 4x Annual Subscription Fee
Platform Support
Open Source Platforms    
Extended Open Source & Commercial Platforms    
Technical Support
Incidents/Cases (per annum) 12 Unlimited
Number of Contacts 2 3
Response Time - Initial 4 Hours Severity-based Response
Response Time - Follow-up Severity-based Response Severity-based Response
Support Hours 24x5 24x7 (Severity 1)
24x5 (Other)
Email Support    
Phone Support    
Update Notification    
Remote Troubleshooting    
Patch/Unscheduled Fix Policy Not Available See Patch Policies
Product Management Input    
Support Portal
Downloads - Software and Documentation    
24x7 Knowledgebase    
Standard Documentation    
Advanced Documentation    
Online Incident Management    
Defect/Enhancement Management    
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