Technical Support Options

Jaspersoft provides annual Subscription options for Commercial customers and Community users. Whether you are trying Jaspersoft for the first time or deploying a mission-critical application, we have a plan that meets your needs and budget.

Similar subscription options are available for OEM / ISV customers wishing to embed Jaspersoft into their own products. Contact us for details and pricing.

  Self-Service Express Support Professional Standard Support Professional Premium Support
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Overview
Open Source Forums      
Support Response Time Standard Standard Enhanced
Commercial License Grant      
OEM/ISV Embedding and Distribution Rights      
Advanced Documentation Included      
Indemnification   1x Annual Subscription Fee 4x Annual Subscription Fee
Platform Support
Open Source Platforms      
Extended Open Source & Commercial Platforms      
Technical Support
Incidents/Cases (per annum) 3, 6 or 9 Incident Packs 12 Unlimited
Number of Contacts 1 2 3
Response Time - Initial 4 Hours 4 Hours 1 Hour
Response Time - Follow-up 1 Day 1 Day Severity-based Response
Support Hours 12x5 24x5 24x7 (Severity 1)
24x5 (Other)
Email Support      
Phone Support      
Update Notification      
Remote Troubleshooting      
Patch/Unscheduled Fix Policy Not Available Not Available See Patch Policies
Product Management Input      
Support Portal
Downloads - Software and Documentation      
24x7 Knowledgebase      
Standard Documentation      
Advanced Documentation      
Online Incident Management      
Defect/Enhancement Management      
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