Technical Support Options

Jaspersoft provides annual Subscription options for Commercial customers and Community users. Whether you are trying Jaspersoft for the first time or deploying a mission-critical application, we have a plan that meets your needs and budget.

Similar subscription options are available for OEM / ISV customers wishing to embed Jaspersoft into their own products. Contact us for details and pricing.

  Jaspersoft for AWS Professional Support Professional Standard Support Professional Premium Support
  Learn More Contact Sales Contact Sales
Overview
Open Source Forums      
Support Response Time Standard Standard Enhanced
Commercial License Grant      
OEM/ISV Embedding and Distribution Rights      
Advanced Documentation Included      
Indemnification   1x Annual Subscription Fee 4x Annual Subscription Fee
Platform Support
Open Source Platforms      
Extended Open Source & Commercial Platforms      
Technical Support
Incidents/Cases (per annum) 6 12 Unlimited
Number of Contacts 1 2 3
Response Time - Initial 4 Hours 4 Hours Severity-based Response
Response Time - Follow-up Severity-based Response Severity-based Response Severity-based Response
Support Hours 24x5 24x5 24x7 (Severity 1)
24x5 (Other)
Email Support      
Phone Support      
Update Notification      
Remote Troubleshooting      
Patch/Unscheduled Fix Policy Not Available Not Available See Patch Policies
Product Management Input      
Support Portal
Downloads - Software and Documentation      
24x7 Knowledgebase      
Standard Documentation      
Advanced Documentation      
Online Incident Management      
Defect/Enhancement Management      
  Learn More Contact Sales Contact Sales