Language
Support
Jaspersoft provides annual Subscription options for Commercial customers and Community users. Whether you are trying Jaspersoft for the first time or deploying a mission-critical application, we have a plan that meets your needs and budget.
Similar subscription options are available for OEM / ISV customers wishing to embed Jaspersoft into their own products. Contact us for details and pricing.
| Self-Service Express Support | Professional Standard Support | Professional Premium Support | ||
|---|---|---|---|---|
| Overview | ||||
| Open Source Forums | • | • | • | |
| Support Response Time | Standard | Standard | Enhanced | |
| Commercial License Grant | • | • | ||
| OEM/ISV Embedding and Distribution Rights | • | • | ||
| Advanced Documentation Included | • | • | • | |
| Indemnification | 1x Annual Subscription Fee | 4x Annual Subscription Fee | ||
| Platform Support | ||||
| Open Source Platforms | • | • | • | |
| Extended Open Source & Commercial Platforms | • | • | ||
| Technical Support | ||||
| Web/Email/Phone Incidents (per annum) | 3, 6 or 9 Incident Packs | 12 | Unlimited | |
| Number of Contacts | 1 | 2 | 3 | |
| Response Time | Initial | 4 Hours | 4 Hours | 1 Hour |
| Follow-Up | 1 Day | 1 Day | Severity-based Response | |
| Support Hours | 12x5 | 24x5 | 24x7 (Severity 1) 24x5 (Other) |
|
| Email Support | • | • | • | |
| Phone Support | • | • | ||
| Update Notification | • | • | ||
| Remote Troubleshooting | • | |||
| Product Management Input | • | • | ||
| Support Portal | ||||
| Downloads - Software and Documentation | • | • | ||
| 24x7 Knowledgebase | • | • | • | |
| Standard Documentation | • | • | • | |
| Advanced Documentation | • | • | • | |
| Online Incident Management | • | • | • | |
| Defect/Enhancement Management | • | • | • | |
