The World's Most Widely Used Business Intelligence Software
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Support

Jaspersoft provides annual Subscription options for Commercial customers and Community users. Whether you are trying Jaspersoft for the first time or deploying a mission-critical application, we have a plan that meets your needs and budget.

Similar subscription options are available for OEM / ISV customers wishing to embed Jaspersoft into their own products. Contact us for details and pricing.

  Self-Service Express Support Professional Standard Support Professional Premium Support
Overview  
Open Source Forums
Support Response Time Standard Standard Enhanced
Commercial License Grant  
OEM/ISV Embedding and Distribution Rights  
Advanced Documentation Included
Indemnification   1x Annual Subscription Fee 4x Annual Subscription Fee
Platform Support  
Open Source Platforms
Extended Open Source & Commercial Platforms  
Technical Support  
Web/Email/Phone Incidents (per annum) 3, 6 or 9 Incident Packs 12 Unlimited
Number of Contacts 1 2 3
Response Time Initial 4 Hours 4 Hours 1 Hour
Follow-Up 1 Day 1 Day Severity-based Response
Support Hours 12x5 24x5 24x7 (Severity 1)
24x5 (Other)
Email Support
Phone Support  
Update Notification  
Remote Troubleshooting    
Product Management Input  
Support Portal  
Downloads - Software and Documentation  
24x7 Knowledgebase
Standard Documentation
Advanced Documentation
Online Incident Management
Defect/Enhancement Management