Support Options
Jaspersoft provides annual Subscription options for Commercial customers and Community users. Whether you are trying Jaspersoft for the first time or deploying a mission-critical application, we have a plan that meets your needs and budget.
Similar subscription options are available for OEM / ISV customers wishing to embed Jaspersoft into their own products. Contact us for details and pricing.
Interested in support for our Amazon Marketplace offering? Click here.
| Self-Service Express Support | Professional Standard Support | Professional Premium Support | ||
|---|---|---|---|---|
| Overview | ||||
| Open Source Forums | ||||
| Support Response Time | Standard | Standard | Enhanced | |
| Commercial License Grant | ||||
| OEM/ISV Embedding and Distribution Rights | ||||
| Advanced Documentation Included | ||||
| Indemnification | 1x Annual Subscription Fee | 4x Annual Subscription Fee | ||
| Platform Support | ||||
| Open Source Platforms | ||||
| Extended Open Source & Commercial Platforms | ||||
| Technical Support | ||||
| Incidents/Cases (per annum) | 3, 6 or 9 Incident Packs | 12 | Unlimited | |
| Number of Contacts | 1 | 2 | 3 | |
| Response Time | Initial | 4 Hours | 4 Hours | 1 Hour |
| Follow-Up | 1 Day | 1 Day | Severity-based Response | |
| Support Hours | 12x5 | 24x5 | 24x7 (Severity 1) 24x5 (Other) |
|
| Email Support | ||||
| Phone Support | ||||
| Update Notification | ||||
| Remote Troubleshooting | ||||
| Product Management Input | ||||
| Support Portal | ||||
| Downloads - Software and Documentation | ||||
| 24x7 Knowledgebase | ||||
| Standard Documentation | ||||
| Advanced Documentation | ||||
| Online Incident Management | ||||
| Defect/Enhancement Management | ||||
