In September 1941, Marine Corps Base Camp Lejeune became the home of “Expeditionary Forces in Readiness.” In the years since, it has become home base to other expeditionary forces, support commands, logistics groups, and combat units. The mission of the base remains to maintain combat-ready units for expeditionary deployment. To help prepare war fighters for combat and humanitarian missions abroad, Camp Lejeune takes advantage of 156,000 acres, 11 miles of beach, 34 gun positions, 50 tactical landing zones, and 3 state-of-the-art training facilities. The base and surrounding community is home to nearly 150,000 people and generates $3 billion in commerce each year. Base services include childcare, education, shopping, and more.
Operational managers needed real-time access to metrics to effectively manage and optimize scheduling and availability of critical operational resources. They also needed detailed reports that identified potential risks associated with modeling and planning IT infrastructure changes and the supporting data for ongoing root cause analysis. In addition, executives needed key performance indicators to drive decision-making.
Now, operational Support Staffers have been empowered with on-demand access to real-time, context-driven reports directly from their their IT Service Management application.
The resulting solution significantly improved MITSC’s ability to provide timely, responsive support to the base’s user communities, and to effectively manage IT infrastructure resources across their lifecycles.
Essentially, the solution cuts out a significant bottleneck in IT.