Customer Success

Your Journey To Success

In an increasingly competitive business environment, the most important requirements for any software investment are adaptability, minimized risk, and maximized return for your investment. This is why we have implemented the TIBCO Jaspersoft® Customer Success program. It guides your journey with a customer engagement model addressing these requirements to help you achieve your desired outcomes and positive tangible results using Jaspersoft® products and services.

UpShift Program Tiers

 

Starter

Momentum

Impulse

Drive

Performance

Customer success manager hours per year

10 hours

30 hours

30 hours

30 hours

 
Enterprise customer success manager hours per year

 

 

 

 

300 hours

Customer success engineer hours per year

 

24 hours

24 hours

24 hours

 

Professional services time per year

 

 

1 week

2 weeks

4 weeks

Online learning portal annual subscription

1 seat

1 seat

1 seat

1 seat

unlimited

Advisory board membership
       
Success workshop
 
Additional CSE hours for purchase
         
Premium support required
         

*The fees associated with the Consulting Services for the 'TIBCO Jaspersoft® Upshift Pack' product, cover labor costs only and do not include Expenses that Licensor will invoice to Customer separately.

To enroll or learn more, contact sales.

UpShift Program Components

  • Initial project scope review
  • Business objectives review
  • Pre and post production rollout review
  • Functional requirements review
  • Architectural review
  • Capacity planning
  • Training and services discussion
  • Performance tuning assistance
  • Migration assistance to new versions
  • Product roadmap presentations

The Success Workshop & Your Blueprint for Success

UpShift tiers Momentum through Performance include a workshop with your customer success team to provide recommendations and risk management for your implementation. The success blueprint includes a quick win scenario, an attainable goal, limited in scope, for a major milestone to achieve shortly after coming onboard.