Jaspersoft provides annual Subscription options for Commercial customers and Community users. Whether you are trying Jaspersoft for the first time or deploying a mission-critical Business Intelligence application, we have a plan that meets your needs and budget.
Similar subscription options are available for OEM / ISV customers wishing to embed Jaspersoft into their own products. Contact us for details and pricing.
| Professional Standard Support | Professional Premium Support | |
|---|---|---|
| Contact Sales | Contact Sales | |
| Overview | ||
| Open Source Forums | ||
| Support Response Time | Standard | Enhanced |
| Commercial License Grant | ||
| OEM/ISV Embedding and Distribution Rights | ||
| Advanced Documentation Included | ||
| Indemnification | ||
| Platform Support | ||
| Open Source Platforms | ||
| Extended Open Source & Commercial Platforms | ||
| Technical Support | ||
| Incidents/Cases (per annum) | 12 | Unlimited |
| Number of Contacts | 2 | 3 |
| Response Time - Initial | 4 Hours | Severity-based Response |
| Response Time - Follow-up | Severity-based Response | Severity-based Response |
| Support Hours | 24x5 | 24x7 (Severity 1) 24x5 (Other) |
| Email Support | ||
| Phone Support | ||
| Update Notification | ||
| Remote Troubleshooting | ||
| Patch/Unscheduled Fix Policy | Not Available | See Patch Policies |
| Product Management Input | ||
| Support Portal | ||
| Downloads - Software and Documentation | ||
| 24x7 Knowledgebase | ||
| Standard Documentation | ||
| Advanced Documentation | ||
| Online Incident Management | ||
| Defect/Enhancement Management | ||
| Contact Sales | Contact Sales | |
