Technical Support Options

Technical Support

TIBCO provides annual subscription options for commercial customers and TIBCO Jaspersoft® Community users. Whether you are trying Jaspersoft® software for the first time, or deploying a mission-critical business intelligence application, we have a plan that meets your needs and budget.

Similar subscription options are available for OEM / ISV customers wishing to embed Jaspersoft software into their own products. Contact us for details and pricing.

Overview
	Professional Standard Support	Professional Premium Support
	Contact Sales	Contact Sales
Open Source Forums	‌	‌
Support Response Time	Standard	Enhanced
Commercial License Grant	‌	‌
OEM/ISV Embedding and Distribution Rights	‌	‌
Advanced Documentation Included	‌	‌
Indemnification	‌	‌
Platform Support
Open Source Platforms	‌	‌
Extended Open Source & Commercial Platforms	‌	‌
Technical Support
Incidents/Cases (per annum)	12	Unlimited
Number of Contacts	2	3
Response Time - Initial	4 Hours	Response Times
Response Time - Follow-up	Response Times	Response Times
Support Hours	24x5	24x7 (Severity 1) 24x5 (Other)
Email Support	‌	‌
Phone Support	‌	‌
Update Notification	‌	‌
Troubleshooting	‌	‌
Patch/Unscheduled Fix Policy	Not Available	See Patch Policies
Product Management Input		‌
Support Portal
Downloads - Software and Documentation	‌	‌
24x7 Knowledgebase	‌	‌
Standard Documentation	‌	‌
Advanced Documentation	‌	‌
Online Incident Management	‌	‌
Defect/Enhancement Management	‌	‌
	Contact Sales	Contact Sales

Technical Support Options

Professional Standard Support

Professional Premium Support

Overview

Platform Support

Technical Support

Support Portal