Whether you are trying Jaspersoft® software for the first time, or deploying a mission-critical business intelligence application, we have a plan that meets your needs and budget.

Similar subscription options are available for OEM/ISV customers wishing to embed Jaspersoft software into their own products. Contact us for details and pricing.

Technical support options

  Professional
Standard Support
Professional
Premium Support
Professional
Enterprise Support
View details
Overview
Open-source forums
Support response time Standard Enhanced Enhanced
Commercial license grant
OEM/ISV embedding and distribution rights
Advanced documentation included
Indemnification
Platform support
Open-source platforms
Extended open source & commercial platforms
Technical support
Incidents/cases (per annum) 12 Unlimited Unlimited
Number of contacts 2 3 Unlimited
Response time – initial 4 hours Response times Response times
Response time – follow-up Response times Response times Response times
Support hours 24x5

24x7 (Severity 1)

24x5 (Other)

24x7 (All severity levels)
Email support
Phone support
Update notification
Troubleshooting
Patch/unscheduled fix policy Not available See patch policies See patch policies
Product management input  
Support portal
Downloads – software and documentation
24x7 knowledgebase
Standard documentation
Advanced documentation
Online incident management
Defect/enhancement management
Priority routing of all cases to team of Senior Support Engineers    
Priority queuing case management    
Weekly case reviews    
Priority new feature request management    
Priority hotfix consideration (current releases)    
Product Advisory Membership    
Customer success Upshift plan     Required for enterprise support

Contact us for details and pricing