Whether you are trying Jaspersoft® software for the first time, or deploying a mission-critical business intelligence application, we have a plan that meets your needs and budget.

Similar subscription options are available for OEM/ISV customers wishing to embed Jaspersoft software into their own products. Contact us for details and pricing.

Technical support options

  Standard support Premium support
Overview
Open-source forums
Support response time Standard Enhanced
Commercial license grant
OEM/ISV embedding and distribution rights
Advanced documentation included
Indemnification
Platform support
Open-source platforms
Extended open source & commercial platforms
Technical support
Incidents/cases (per annum) 12 Unlimited
Number of contacts 2 3
Response time – initial 4 hours Response times
Response time – follow-up Response times Response times
Support hours 24x5

24x7 (Severity 1)

24x5 (Other)

Email support
Phone support
Update notification
Troubleshooting
Patch/unscheduled fix policy Not available See patch policies
Product management input  
Support portal
Downloads – software and documentation
24x7 knowledgebase
Standard documentation
Advanced documentation
Online incident management
Defect/enhancement management

Contact us for details and pricing