TIBCO provides annual subscription options for commercial customers and TIBCO Jaspersoft® Community users. Whether you are trying Jaspersoft® software for the first time, or deploying a mission-critical business intelligence application, we have a plan that meets your needs and budget.
Similar subscription options are available for OEM / ISV customers wishing to embed Jaspersoft software into their own products. Contact us for details and pricing.
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Professional Standard Support |
Professional Premium Support |
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Overview |
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Open Source Forums |
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Support Response Time |
Standard |
Enhanced |
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Commercial License Grant |
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OEM/ISV Embedding and Distribution Rights |
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Advanced Documentation Included |
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Indemnification |
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Platform Support |
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Open Source Platforms |
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Extended Open Source & Commercial Platforms |
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Technical Support |
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Incidents/Cases (per annum) |
12 |
Unlimited |
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Number of Contacts |
2 |
3 |
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Response Time - Initial |
4 Hours |
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Response Time - Follow-up |
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Support Hours |
24x5 |
24x7 (Severity 1) |
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Email Support |
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Phone Support |
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Update Notification |
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Troubleshooting |
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Patch/Unscheduled Fix Policy |
Not Available |
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Product Management Input |
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Support Portal |
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Downloads - Software and Documentation |
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24x7 Knowledgebase |
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Standard Documentation |
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Advanced Documentation |
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Online Incident Management |
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Defect/Enhancement Management |
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Contact Sales | Contact Sales |
TIBCO Jaspersoft empowers people around the world every day to make better decisions faster by bringing them timely, actionable data inside their apps and business processes through an embeddable, cost effective reporting and analytics platform. Learn more about our Business Intelligence Solutions