Technical Support
|
Professional Standard Support |
Professional Premium Support |
|
Contact Sales | Contact Sales |
Overview |
||
---|---|---|
Open Source Forums |
| |
Support Response Time |
Standard |
Enhanced |
Commercial License Grant |
| |
OEM/ISV Embedding and Distribution Rights |
| |
Advanced Documentation Included |
| |
Indemnification |
| |
Platform Support |
||
Open Source Platforms |
| |
Extended Open Source & Commercial Platforms |
| |
Technical Support |
||
Incidents/Cases (per annum) |
12 |
Unlimited |
Number of Contacts |
2 |
3 |
Response Time - Initial |
4 Hours |
|
Response Time - Follow-up |
||
Support Hours |
24x5 |
24x7 (Severity 1) |
Email Support |
| |
Phone Support |
| |
Update Notification |
| |
Troubleshooting |
| |
Patch/Unscheduled Fix Policy |
Not Available |
|
Product Management Input |
|
|
Support Portal |
||
Downloads - Software and Documentation |
| |
24x7 Knowledgebase |
| |
Standard Documentation |
| |
Advanced Documentation |
| |
Online Incident Management |
| |
Defect/Enhancement Management |
| |
|
Contact Sales | Contact Sales |
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