Whether you are trying Jaspersoft® software for the first time, or deploying a mission-critical business intelligence application, we have a plan that meets your needs and budget.
Similar subscription options are available for OEM/ISV customers wishing to embed Jaspersoft software into their own products. Contact us for details and pricing.
Technical support options
| Standard support | Premium support | |
|---|---|---|
| Overview | ||
| Open-source forums | ||
| Support response time | Standard | Enhanced |
| Commercial license grant | ||
| OEM/ISV embedding and distribution rights | ||
| Advanced documentation included | ||
| Indemnification | ||
| Platform support | ||
| Open-source platforms | ||
| Extended open source & commercial platforms | ||
| Technical support | ||
| Incidents/cases (per annum) | 12 | Unlimited |
| Number of contacts | 2 | 3 |
| Response time – initial | 4 hours | Response times |
| Response time – follow-up | Response times | Response times |
| Support hours | 24x5 | 24x7 (Severity 1) 24x5 (Other) |
| Email support | ||
| Phone support | ||
| Update notification | ||
| Troubleshooting | ||
| Patch/unscheduled fix policy | Not available | See patch policies |
| Product management input | ||
| Support portal | ||
| Downloads – software and documentation | ||
| 24x7 knowledgebase | ||
| Standard documentation | ||
| Advanced documentation | ||
| Online incident management | ||
| Defect/enhancement management | ||