Technical Support Options

TIBCO provides annual subscription options for commercial customers and TIBCO Jaspersoft® Community users. Whether you are trying Jaspersoft® software for the first time, or deploying a mission-critical business intelligence application, we have a plan that meets your needs and budget.

Similar subscription options are available for OEM / ISV customers wishing to embed Jaspersoft software into their own products. Contact us for details and pricing.

 

Professional Standard Support
Professional Premium Support

 

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Overview

Open Source Forums

Support Response Time

Standard

Enhanced

Commercial License Grant

OEM/ISV Embedding and Distribution Rights

Advanced Documentation Included

Indemnification

Platform Support

Open Source Platforms

Extended Open Source & Commercial Platforms

Technical Support

Incidents/Cases (per annum)

12

Unlimited

Number of Contacts

2

3

Response Time - Initial

4 Hours

Response Times

Response Time - Follow-up

Response Times

Response Times

Support Hours

24x5

24x7 (Severity 1)
24x5 (Other)

Email Support

Phone Support

Update Notification

Troubleshooting

 

Patch/Unscheduled Fix Policy

Not Available

See Patch Policies

Product Management Input

 

Support Portal

Downloads - Software and Documentation

24x7 Knowledgebase

Standard Documentation

Advanced Documentation

Online Incident Management

Defect/Enhancement Management

 

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