Professional Standard Subscription |
Professional Premium Subscription |
|
---|---|---|
Support
|
24x5, |
6pm Sunday to 6pm Friday, (Via telephone only: Select option #2 for emergency support from the phone menu when calling Technical Support.) |
Support
|
Web, email, phone |
Web, email, phone |
Number of
|
12/year |
Unlimited |
Professional Standard Subscription |
Professional Premium Subscription |
|
---|---|---|
Severity 1 |
4 business hours/1 business day |
1 hour/4 hours |
Severity 2 |
4 business hours/1 business day |
2 business hours/1 business day |
Severity 3 |
4 business hours/2 business days |
4 business hours/2 business days |
Severity 4 |
4 business hours/5 business days |
4 business hours/5 business days |
This schedule defines the number of named contacts per customer account that are allowed to engage TIBCO Jaspersoft® Customer Support.
Professional Standard Subscription |
Professional Premium Subscription |
|
---|---|---|
Contacts |
2 |
3 |
TIBCO Jaspersoft empowers people around the world every day to make better decisions faster by bringing them timely, actionable data inside their apps and business processes through an embeddable, cost effective reporting and analytics platform. Learn more about our Business Intelligence Solutions