General software support and end-of-life policies

Jaspersoft^® makes every reasonable effort to ensure a high quality software product experience for its customers. This document contains software release and technical support policies for Jaspersoft software versions.

Overview

There are two types of Jaspersoft releases: Mainstream (MS) and Long-Term Support (LTS). As a Jaspersoft administrator, it is very important that you understand the differences before you choose what type is best suited for you and your users.

• Mainstream releases are frequent; currently approximately every 3-6 months, and were introduced to accelerate the availability of new features for customers who want access to the latest improvements and enhancements as quickly as possible. Hotfixes and Service Packs are released only for the latest Mainstream version, unless an LTS version precedes, so Mainstream users should plan to always upgrade to each new Mainstream version as soon as it is released.
• Long-Term Support releases are less frequent; typically every 18-24 months, and they are typically supported with Hotfixes and Service Packs for 2 years. This approach provides an option more suited for strictly regulated environments, or for customers who prefer a fully supported environment for an extended period of time, without the need for upgrades.

Software release policy

Software releases are numbered in the form of V.R.L, where:

• V – Is an LTS version that contains new features, fixes, support for new platforms (some older platforms may be discontinued), and language translations.
• R – Is a Mainstream release that contains a limited number of new features, fixes, support for new platforms (some older platforms may be discontinued), and language translations.
• L – Is a Service Pack level release that is focused on fixes, support for new platforms (some older platforms may be discontinued), language translations, and on rare occasions, minor feature changes.

No matter what type of release, upgrades are incremental and backwards compatible. If you are on the Mainstream track, it doesn't matter if a new version is LTS or Mainstream. The upgrade process is the same, and you will simply continue your standard process of upgrading to the latest version as it becomes available.

Mainstream vs LTS

The following table highlights the various differences between Mainstream and Long-Term Support versions.

Note: What is described below in terms of time intervals are typical cases, but there may be variations.

Versions Status

JasperReports Server

Jaspersoft products with version 8.0.x and newer are covered by a Long Term Support (LTS) model.

*Extended Support is no longer for sale for JasperReports Server versions 8.0.x and 9.0.
All other previous Jaspersoft product versions have already reached End of Life and are no longer supported.

JasperReports IO Professional/JRIO At-Scale

Jaspersoft products with version 3.0.x and newer are covered by a Long Term Support (LTS) model.

*Extended Support is no longer for sale for JasperReports IO versions 3.0.x and 4.0
All other previous Jaspersoft product versions have already reached End of Life and are no longer supported.