General Software Support and End-of-Life Policies

TIBCO makes every reasonable effort to ensure a high quality software product experience for its customers. This document contains TIBCO Jaspersoft® software release and technical support policies for software versions.

Software Release Policy

Software releases are numbered in the form of V.R.L, where:

• V – Is an LTS version that contains new features, fixes, support for new platforms (some older platforms may be discontinued), and language translations.
• R – Is a Mainstream release that contains a limited number of new features, fixes, support for new platforms (some older platforms may be discontinued), and language translations.
• L – Is a Service Pack level release that is focused on fixes, support for new platforms (some older platforms may be discontinued), language translations, and on rare occasions, minor feature changes.

Technical Support Policy for version 8.0.x and Newer

TIBCO Jaspersoft products of version 8.0.x and newer are covered by a Long Term Support (LTS) model. Please refer to this page for details:https://docs.tibco.com/pub/jaspersoft/general/LTS/jaspersoft_LTS_releases.html

Technical Support Policy for Jaspersoft Software Releases 7.9.x and earlier

Technical Support calls on any Jaspersoft product release prior to version 8.0.x are accepted for two years after a subsequent release occurred.

All the previous versions have already reached End of Life and are no longer supported.

ETL Technical Support Policy

Technical Support calls for ETL products are accepted based on time lines established by our technical partners. Please refer to the following page for these timelines: talend.com