Customer support

Customer support
Support login
Overview
Policies and procedures
Supported platforms

Whether you are trying Jaspersoft® software for the first time, or deploying a mission-critical business intelligence application, we have a plan that meets your needs and budget.

Similar subscription options are available for OEM/ISV customers wishing to embed Jaspersoft software into their own products. Contact us for details and pricing.

Support representative wearing a headset while working on a laptop

Technical support options

  Standard support Premium support
Overview
Open-source forums
Support response time Standard Enhanced
Commercial license grant
OEM/ISV embedding and distribution rights
Advanced documentation included
Indemnification
Platform support
Open-source platforms
Extended open source & commercial platforms
Technical support
Incidents/cases (per annum) 12 Unlimited
Number of contacts 2 3
Response time – initial 4 hours Response times
Response time – follow-up Response times Response times
Support hours 24x5

24x7 (Severity 1)

24x5 (Other)
Email support
Phone support
Update notification
Troubleshooting
Patch/unscheduled fix policy Not available See patch policies
Product management input  
Support portal
Downloads – software and documentation
24x7 knowledgebase
Standard documentation
Advanced documentation
Online incident management
Defect/enhancement management

Customer Success Upshift Program

Every organization requires different levels of engagement and partnership, which is why our Customer Success Upshift packages are tailored to your unique environment, resources, and business goals.

Learn more

Contact us for details and pricing

Contact us